1. What This Policy Covers
Haven is a Christian companion you can talk to out loud. This policy explains what happens to your voice, your conversations, and the small amount of technical information the app needs to work.
We have tried to write this plainly. If anything here is unclear, please contact us.
2. We Do Not Ask Who You Are
Haven has no accounts and no sign-in. We do not ask for your name, email address, phone number, birthday, or location, and there is nowhere in the app to give them to us.
When the app is first opened it creates a random identifier and stores it on your device. Before that identifier is ever sent to us it is irreversibly scrambled, so what reaches our servers is a meaningless string of characters. It exists for one purpose: to prevent abuse of the service and to keep track of how much conversation time has been used. It is not a profile and it is not linked to you.
3. Your Voice During a Conversation
This is the most important section, so we want to be exact.
While you are speaking with your companion, your voice is sent over an encrypted connection to the AI provider that generates the response. This has to happen — a conversation is not possible otherwise. Your audio does not pass through our own servers.
Processing is not the same thing as storage. Your audio is transmitted so that it can be understood and answered in the moment. What is kept afterwards, and by whom, is covered below.
4. What We Keep
We do not store your conversations on our servers. Specifically, our servers hold no recordings, no transcripts, no summaries, no prayer requests, and no record of anything you said.
You may optionally turn on Save conversations in Settings. When you do, the app keeps a transcript of completed conversations on your device. This local copy is not uploaded to Haven.
What we do keep is a short operational record of each conversation:
- The scrambled device identifier described above
- When the conversation started and how long it lasted
- Which companion voice and AI model were used
- Whether safety resources were shown at any point — recorded only as yes or no, never why
- Your answer to “Did this conversation help?”, if you choose to give one
5. What Stays On Your Device
Your settings and preferences are stored on your phone and are not sent to us.
Conversation saving is off until you turn it on. You can delete saved conversations from the Recordings screen at any time.
6. AI Providers
We rely on third-party AI providers to understand speech and generate spoken responses. Your audio is handled under their terms while a conversation is in progress.
These providers may retain data for a limited period for abuse monitoring under their own policies, which we do not control. We choose providers with data-handling practices we consider appropriate for conversations of this kind, and we review those practices before release.
7. Microphone Access
Haven asks for microphone access so you can speak during a conversation. The microphone is active only while a conversation is running, and it is released the moment you hang up.
You can withdraw microphone access at any time in your device settings. The app cannot hold a conversation without it.
8. Crash Reporting
We collect anonymous crash and error reports so we can fix problems. These contain technical details about what the app was doing when it failed. They do not contain your conversations.
9. Payments
Subscriptions are handled by Apple. We never see or store your payment details. Apple's own privacy policy governs that transaction.
10. Children
Haven is not intended for children under 13, and we do not knowingly collect information from them.
11. Changes
If this policy changes in a way that affects how your voice or conversations are handled, we will make that clear in the app rather than quietly updating this page.
12. Contact
Questions about this policy can be sent to contact@logestalabs.com.