1. What This Service Is
Haven is a Christian companion that listens and responds from a biblical perspective. It is software. It is not a person, and it is not a substitute for the people God gives us.
2. What This Service Is Not
Please read this section carefully. It matters more than anything else in these terms.
- Haven is not a pastor, priest, or spiritual authority, and it speaks with no divine authority whatsoever
- It is not a licensed therapist, counselor, psychologist, or medical professional
- It is not a crisis line and it is not an emergency service
- It cannot diagnose or treat any physical or mental health condition
- It is not a replacement for prayer, Scripture, your local church, your family, or your friends
3. In an Emergency
If you are in immediate danger, if you are thinking about harming yourself, or if someone's life is at risk, please contact emergency services or a crisis line right now. Do not rely on this app.
In the United States you can call or text 988 to reach the Suicide & Crisis Lifeline, or call 911 for emergency services. Haven may show these resources during a conversation, but it cannot summon help on your behalf and it cannot know whether you are safe.
4. Limits of AI
The companion is generated by an AI model. It can be wrong. It can misunderstand you. It can say something unhelpful, and despite our efforts it may occasionally get a detail of Scripture or doctrine wrong.
Please weigh what it says against Scripture and against wise people who know you. Do not treat its responses as authoritative teaching, and do not make significant decisions on its word alone.
5. Acceptable Use
When using this service, please do not:
- Use it to harm, harass, threaten, or deceive another person
- Attempt to break, overload, or gain unauthorized access to the service
- Present its responses as professional medical, legal, financial, or clinical advice
- Resell or redistribute access to the service
6. Subscriptions
Some features require a subscription. Subscriptions renew automatically unless cancelled at least 24 hours before the current period ends, and are charged to your Apple ID. You can manage or cancel a subscription in your device's account settings. Refunds are handled by Apple under its own policies.
Free conversation time is limited each day. Those limits may change as we learn what a realistic conversation costs to provide.
7. Availability
We aim to keep the service running at all hours, because that is when it is most needed. We cannot guarantee it. The service depends on the internet and on third-party AI providers, and may be interrupted or discontinued.
8. Disclaimer and Liability
Haven is provided "as is" and "as available", without warranties of any kind, express or implied.
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the service. Nothing in these terms limits liability that cannot lawfully be limited.
9. Changes to These Terms
We may update these terms. Continuing to use the service after an update means you accept the revised terms.
10. Contact
Questions about these terms can be sent to contact@logestalabs.com.